VANITY STORE POLICY
CUSTOMER SERVICE - We
strive to provide you with the local service that you deserve. If you have any
questions or problems, please do not hesitate to contact us.
PAYMENTS - All orders must be paid in full 24
hours prior to pick-up or delivery. To reschedule your pick-up or delivery, you
must call Crown Vanity during business hours at 469-230-9910,
Monday through Saturday, 48 hours prior to your scheduled delivery date to
avoid a re-delivery fee.
MERCHANDISE - Please inspect
all merchandise upon receipt. Any damages to delivered merchandise must be
noted on Crown Vanity delivery ticket at time of
delivery. Crown Vanity will arrange for a technician to come to your home to inspect
the merchandise delivered. If the merchandise cannot be repaired
properly, our technician will make the determination and report it to our
customer service department.
DELIVERY - It is impossible to give a specific time for
delivery. It is the customer's responsibility to make sure that your area is
clear and ready to receive your new furniture. The delivery crew may not
move, relocate, remove or dispose of your old furniture. Delivery crew
WILL NOT TAKE AWAY on delivery truck ANY packaging material associated
with the delivery.
Some homes have narrow
halls, stairways, doors and/or low ceilings; therefore, it may be
possible that the crew will not be able to bring in your furniture without risk
of damage to your property as determined by our delivery crew. At such time, it
becomes the customer's responsibility to bring the furniture into the home.
All service claims
regarding visible damage must be made at the time of delivery and documented on
the delivery ticket presented by the driver for signature. It is the
responsibility of the customer to check unopened boxes. Damaged furniture at
the time of delivery may be exchanged. Absolutely no return or
refunds. Crown Vanity is not liable for damage to merchandise
not claimed at the time of delivery. An authorized representative of the
purchaser, over the age of 18, must be present at the time of delivery to
inspect and sign for receipt of merchandise. If no one was available to receive
a scheduled delivery, a re-delivery fee may apply.
Crown Vanity reserves the
right to: 1) inspect damaged merchandise in your home, 2) service the
merchandise in your home, 3) photograph the merchandise in your home.
MERCHANDISE PICK-UP -
Merchandise may be picked up at the store where purchased. Please call the
store 24 hours in advance to schedule a pick-up. All merchandise for
pick-up will be made available dockside. All pick-up merchandise shall be
claimed and inspected by the customer at the time of pick-up. Once inspected
and accepted, the merchandise shall become the sole responsibility of customer
including but not limited to the carrying, loading, packaging and securing the
further transport. Please come prepared with the necessary tools: proper
vehicle, rope, packing materials, etc.
RETURN POLICY - No returns of delivered merchandise
SPECIAL ORDERS - Any
merchandise purchased as a special order will require a 50% non-refundable
deposit upon order. All sales are final. There are no returns or
exchanges on special orders. Please allow a minimum of 4-8 weeks (or
longer) for special orders to be delivered.
FINAL SALE ITEMS OR
CLEARANCE - All sales are
final. There are no returns on any merchandise. All merchandise is sold as is,
without warranties or services. Customer purchasing clearance items have the
responsibility to inspect all items purchased and do understand that they are
sold as is with no warranties or services.
REFUNDS - NO REFUNDS after 24 hours from the
time the sale was written REGARDLESS if delivery or pick-up was attempted
or not. Qualified refunds made by check or cash will be refunded by check,
mailed to the customer from our business office (allow 15 banking days for your
check to clear)/ A delivery charge shall be charged on the return of delivered
merchandise. Bank card payments are refunded to the same bank card account.
CANCELLATION - If an order is canceled, credit will
be issued after all paperwork is retrieved from our delivery department. The
process may take up to one week from the date the cancellation is requested.
LIABILITY - TO THE MAXIMUM EXTENT ALLOWED BY LAW, Crown Vanity SHALL
NOT BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, PUNITIVE, EXEMPLARY OR
INCIDENTAL DAMAGES (INCLUDING LOST OR ANTICIPATED REVENUES OR PROFITS
RELATING TO THE SAME), ARISING FROM ANY CLAIM RELATING TO THESE CONDITIONS
OF SALE, PRODUCT(S). SERVICE(S) OR OTHERWISE. IN NO EVENT WILL BE
COLLECTIVE LIABILITY OF Crown Vanity EXCEED
THE AMOUNT YOU HAVE PAID TO Crown Vanity FOR
THE APPLICABLE ORDER OR PRODUCT OUT OF WHICH LIABILITY AROSE. THESE LIMITATIONS
SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY
COLLECTION FEES - If Crown Vanity hires an attorney or pays any monies to collect payment
from you, Crown Vanity shall be entitled to collect from you
all collection costs, including attorney's fees.
DISCLAIMERS - EXCEPT AS OTHERWISE PROVIDED HEREIN, Crown Vanity DISCLAIMS ALL OTHER WARRANTIES AND REPRESENTATIONS OF ANY
KIND EXPRESSED OR IMPLIED INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE. Clerical errors
are subject to correction.
Save your receipt. You
will need it for all transactions.