Original packaging will be required for any return. Customers have 48-hours to contact us about any order that arrives damaged and 30 days to return items(if there are no defects) with original packaging. Customers are also responsible for the return costs.
Product(s) in new condition can be returned for an exchange or a refund within 30 days of your purchase date. A 30% restocking fee will be applied to returns. Shipping on returns is paid for by the purchaser.
The cost of return shipping may be deducted from your refund. If you are shipping an item over $100, you should consider shipment tracking and/or shipping insurance as we cannot guarantee that we will receive your returned item. You are under the duty to retain them and take reasonable care of the product(s) in your possession. We reserve the right to make a charge not exceeding our costs of recovering the product(s) if you do not return them at our expense.
After obtaining an authorization (RMA), you may ship your return to:
Crown Vanity Returns Dept.
918 113th St,
Arlington, TX 76011. ST 918C
For any exchanges, please contact us first at email@example.com call 469-230-9910 Monday–Friday from 10am–5pm CST.
Once your return is received and inspected, we will send you an email to notify you of the refund status. Once approved, your refund will be processed to the original method of payment. To be eligible for refund:
You may receive No / partial refund if:
LATE OR MISSING REFUNDS (IF APPLICABLE)
Contact your credit card company, it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Please give us a call at 469-230-9910 Monday–Friday 10am–5pm CST or send us an email at email@example.com for more information.
Orders must be placed by 12PM CST to start processing on the same day. Processing time usually takes up to 5 business day . Holiday processing times may vary. Please contact customer service for information. Delivery times, depending on destination usually take anywhere from 5–10 business days within the continental United States. In most cases, we offer discounted flat shipping rates that vary by item size, weight, and destination.
Crown Vanity does not ship items in Alaska, Hawaii and Puerto Rico, and Canada. Unfortunately, no shipments can be made to PO Box addresses and United States territories, or addresses outside of the United States .
We may be able to provide expedited shipping upon request, please give us a call at469-230-9910 Monday–Friday, 10am–5pm CST.
Important Notice: Products requiring Residential Curbside Delivery(Freight Service), may experience delays in delivery.
Larger, heavier items will be shipped through one of our several freight carriers by the pallet or other measures. If you are not sure whether the item you are about to purchase will be shipped freight or not, please ask us prior to placing your order.
Freight shipping may be a “Self Service” CURBSIDE ONLY delivery without liftgate. Processing time may take up to 7-10 days for freight orders.
The customer may be required to help unload items from off the back of the freight truck as well as bringing any merchandise into their home. We recommend that you have someone available to assist you with receiving your order.
Freight trucks are large and can often be actual tractor trailers. If the road in which the package is being delivered is narrow or remote by the freight carrier’s required standards, the delivery truck may not be able to fit and accommodate delivery. In this instance, the delivery will need to be arranged at the closest main road. If a delivery to home is requested, additional fees may be required to accommodate. Returns, for this reason, are considered as a refusal and subject to our standard return policy.
Freight delivery drivers are not full-service movers and do not bring merchandise inside a buyer’s residence due to liability. They also do not unpack and remove the merchandise from the shipping cartons. It is the buyer’s responsibility to do this as is the case with any order that is purchased online and shipped. The buyer is also responsible for discarding said shipping materials and wooden freight pallet if applicable.
ABOUT FREIGHT FORWARDERS AND HAND CARRY
Using a freight forwarder to ship or hand-carrying items internationally may result in complications not covered by Crown Vanity. If a freight forwarder or hand-carrying is used, the following terms will apply:
Crown Vanity won’t be responsible for damage, defect, material difference, or loss that occurs to goods after they’re delivered to you or a freight forwarder. This means that Crown Vanity isn’t able to provide a replacement of, or refund for, any such goods delivered to you or a freight forwarder. You should refuse goods that arrive damaged and instruct freight forwarders to do the same, and goods lost after being received by you or the freight forwarder will be your responsibility.
If you (or a freight forwarder you so designate) have a U.S. address, purchase goods from crownvanity.com to be shipped to a U.S. location, and then subsequently export the goods, you or the designated freight forwarder are considered the exporter and are solely responsible for compliance with all export and import regulations, including all U.S. export regulations and the import regulations of the destination country. Crown Vanity must not be listed on any export documentation (e.g., export declarations, invoices, packing lists, air waybills, etc.). It is your responsibility to ensure the freight forwarder’s most up-to-date U.S. address is used.
If you (or a freight forwarder you so designate) do not have a U.S. residence and purchase goods from crownvanity.com to be shipped to a U.S. location, you or the designated freight forwarder may not subsequently export the goods without prior written authorization from Crown Vanity.
Products that cannot be exported directly from crownvanity.com, which you export yourself or through a freight forwarder may not be returned directly to subsequently.
You may locate Crown Vanity return address by navigating to crownvanity.com. At the bottom of the page the Shipping + Returns link will have Crown Vanity return address.
Note: International return labels will not be issued for items sent through a freight forwarder or hand carry. The Return Mailing Label is for U.S. domestic shipments only. In order to use a Crown Vanity pre-paid Return Mailing Label, you must first return the eligible goods to a U.S. address. Then, use the Return Mailing Label to return the goods to the Crown Vanity listed on the Return Mailing Label from that U.S. address. In addition, you become the exporter and importer of record of the shipment; title and risk of loss transfer to Crown Vanity upon receipt of the goods at Crown Vanity listed on the Return Mailing Label.
MULTIPLE SHIPPING ADDRESSES
We can only ship to one address per order.
BUSINESS DAYS AND HOLIDAYS
All orders ship Monday–Friday, excluding federal holidays within the United States. Packages do not ship from our warehouse on the following holidays:
New Year’s Day Martin Luther King Jr.
When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1–3 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. Tracking numbers and links may take up to 24 hours to start tracking. Please contact us at
firstname.lastname@example.org or call 469-230-9910 Monday–Friday, 10am–5pm CST.